Shipping & Orders

We ship & sell all of our coffee with ECS Coffee, located in Burlington, Ontario. Once you are ready to check out, you will be taken to ecscoffee.com to complete your order. We ship all across Canada, with free shipping options. 

• Free Shipping
• Shipping Details & Exclusions
• 2-Day Shipping to Major Canadian Cities via FedEx
• Shipping Surcharges
• Pay Online & Pick Up in Store
• Order Turn-Around-Time
• Receiving Your Shipment
• Keeping Track Of Your Order
• Final Sale Items & No Return Items
• Returns
• Damaged Items
• Returning Damaged Goods
• Cancelling Your Order

Free Shipping

ECS Coffee will ship any order for free within Canada (see below for some exceptions) with a minimum purchase value of $50 before taxes via FedEx. Courier service is available through Canada Post upon request.

For questions about an order, other questions and comments, please contact our customer service team via email at webdesk@ecscoffee.com or call us toll free at 1-800-263-3890.

Shipping Details & Exclusions

*Free Shipping may not be available for remote areas. See Shipping Surcharges section below.

Orders are shipped Monday-Friday (excluding holidays). Orders placed after 2:00pm ET begin shipping the next business day. If there is a delay shipping your order, we will contact you within 24 hours.

2-Day Shipping to Major Canadian Cities via FedEx

Please note: Due to the increased volume of orders as a result of COVID-19, and a smaller crew of staff on hand in our warehouse, your order may take longer than 2 days to ship. In addition FedEx is also experiencing a higher than usual volume of orders. We are doing the best we can to get your order out quickly, however cannot guarantee 2 day shipping during this time.

ECS Coffee will ship any order for free within Canada (see below for some exceptions) with a minimum purchase value of $50 before taxes. FedEx 2-Day Express is our default shipping method for most locations within Canada. 

FedEx 2-day express shipping is not offered to select locations. Orders being shipped to a PO box, and orders shipping to locations with two zeroes in the postal code will not be eligible for FedEx 2-day express shipping. In addition, areas in our shipping surcharges section are also not eligible for FedEx 2-day express shipping. Orders to these locations may be shipped via Canada Post by default, unless FedEx is otherwise requested by the customer at the time of order. 

Click Here to see a full list of postal codes that are not eligible for 2-day Fedex shipping.

To request a specific shipping service or inquire about our shipping methods, please email us at webdesk@ecscoffee.com

Shipping Surcharges

Certain remote areas within Canada have limited delivery service and this results in a high shipping costs. We are unable to offer free shipping to these areas, but do have competitive rates with FedEx and Canada Post of which you can take advantage. Once we recieve your order we will contact you with the shipping surcharge. We apologize in advance for any delays or inconvenience this may cause.

These areas include (but are not limited to) Yukon, Northwest Territories, Nunavut and the following postal codes:

British Colombia:

V0B, V0C, V0E, V0G, V0H, V0J, V0K, V0M, V0N, V0P, V0R, V0T, V0V, V0W, V0X, V1C, V1E, V1G, V1J, V2H, V2V, V3Y, V6M, V8A, V8C, V8G, V8J, V8M

Manitoba:

R0A, R0B, R0E, R0G, R0J, R0L, R8A, R8N, R9A

Alberta:

T0E, T0H, T8S, T0G, T0A, T0C, T0J, T0K, T0P, T0L, T0M, T8V, T9C, T9V

New Brunswick:

E4P, E4X, E7H, E8E, E8J, E8T

Newfoundland & Labrador:

A0A, A0B, A0C, A0E, A0G, A0H, A0J, A0K, A0N, A0P, A0R, A1E, A1X, A2A, A2B, A2H, A2N, A2V, A5A, A8A

Nova Scotia:

B0E, B0J, B0N, B0P

Ontario:

K0E, K0L, N0E, P0J, P0L, P0P, P0T, P0V, P0W, P0X, P0Y, P5N, P7A, P7B, P8N, P8T, P9A, P9N

Prince Edward Island:

C0A, C0B

Quebec:

G0A, G0C, G0E, G0G, G0H, G0J, G0K, G0L, G0T, G0V, G0W, G4W, G4X, G5A, G5B, G5H, G5J, G5R, G5T, G7B, G7N, G7P, G8H, G8J, G8K, G8L, G8M, G8N, G8P, J0A, J0K, J0M, J0R, J0T, J0W, J0X, J0Y, J0Z, J1T, J1Z, J3T, J5V, J6E, J8C, J9E, J9L, J9P, J9T, J9Z

Saskatchewan:

S0A, S0C, S0E, S0G, S0J, S0K, S0L, S0M, S0N, S0P, S4A, S4H, S4V, S7A, S9X

Pay Online & Pick Up In-Store

Avoid shipping costs and paying in advance means no checkout lines. Offer valid on all orders. Place your order online and choose to pick up your order from any of our store locations during checkout. Please allow 24 hours after order is placed to pick up your order. Email notification will be sent when order is ready for pick up at the selected store location.

Orders over $100 require photo ID and the credit card used for the order to pick up. This is to prevent fraud, and to ensure that you get the correct order. Please bring your photo ID and credit card used for the purchase with you to pick up your order. Orders under $200 may be picked up by someone other than you. If you are sending someone to pick up your order, please respond to the email pickup notification to let the store staff know, including the first and last name of the person retrieving your package for you. The person retrieving your parcel must display their own photo ID to staff to pick up the item.

All orders over $200 must be picked up by the person who ordered, and must show the purchase credit card and photo ID at time of pickup.

Order Turn-Around-Time

It is regular practice at ECS Coffee to ship orders out the same day if the initial order is received before 2:00 pm ET (handling times may change based on the selected shipping option). In some instances when items are thought to be in stock but are not available you will be notified via email of the options available to you prior to your order shipping. Please note we reserve the right not to ship any orders for any reason. If your order has a problem and cannot be shipped, we will contact you with a potential resolution.

*Shipments are processed Monday through Friday, excluding holidays.

Receiving Your Shipment

Please follow these basic guidelines to ensure the option of returning any of the products purchased:

a. In some cases, we will request a direct signature by the recipient. This option is commonly used for highly priced and valued items. Although we do not request direct signature as a regular practice with shipments, customers must be present to receive, inspect, and sign for their delivery if a signature is required.

b. Before signing/receiving the order, please ensure all shipments pieces are present and undamaged.

c. When signing for the package it is very important to be as detailed and descriptive as possible on the packing slip before you sign. Your signature indicates acceptance, and if you simply sign without inspecting the packaging or its contents, then you are accepting the shipment “as is”. If you did not receive the proper number of packages or if any items appear as if they could be damaged, make sure you note this prior to signing. If damages or shortages are not recorded the shipping company will not honour insurance claims and unfortunately we will not be able to honour our return policy.

d. When your order arrives, unpack all contents to ensure that you were shipped the correct items. If there are any damages or shortages they must be reported immediately (within 24 hours) to webdesk@ecscoffee.com or call us toll free at 1-800-263-3890.

Keeping Track Of Your Order

Once your purchase has been shipped you will be e-mailed a tracking number to check the status of your order. We are committed to providing for you the best possible service, if you have any questions please contact us.

Final Sale Items & No Return Items

Due to health and safety concerns some of our products cannot be returned. Products that cannot be returned are individual or opened single serve capsules, and any other opened, consumable products. Freshly ground whole beans are not returnable. Used machines & appliances are not returnable. If you have an issue with your machine or appliance, please email webdesk@ecscoffee.com or call us toll free at 1-800-263-3890. We can help troubleshoot your machine, and provide you with help using your new machine. In the case that the machine has a warranty concern, we can help you start a new warranty claim with the manufacturer.

Any items marked in the product description as “Final Sale” cannot be returned.

Returns

ECS Coffee is confident you will be happy with your purchase(s). If you are unhappy with your purchase, please email webdesk@ecscoffee.com or call us toll free at 1-800-263-3890 to advise us that you are sending your product(s) and receive acknowledgment on the issue.

If you have purchased your items online and wish to return them by mail or one of our stores, you must do so within 30 days of your purchase and the product(s) must be in original packaging, unopened and unused. You must also have your invoice/receipt for proof of purchase.

Damaged Items

Damaged items must be reported within 2 business days of receiving your order. We recommend that you take pictures of the damages prior to opening any packages.

Please follow the process below to notify us of your damaged items.

Returning Damaged Goods

The return process must be carefully followed in order to ensure there are no issues when returning your product:

a. Call us toll free at 1-800-263-3890 and request to speak to an online customer service representative.

b. The online customer service representative will record your information and acknowledge your claim(s).

c. Follow the directions given by the online customer service representative to return your order. It is extremely important that you include the details of your claim(s) and copy of your receipt with the returned order.

Returns will be processed within 2 business days upon ECS Coffee receiving them.

Cancelling Your Order

If you have placed an order and would like to cancel it, please email webdesk@ecscoffee.com or call us toll free at 1-800-263-3890 within 3 hours of placing your order to cancel it free of any charges. Please make sure to reference your order number in all communication to us. In the rare cases that we cannot prevent the shipment, please see our Returns section on this page.

If you have any questions, please email webdesk@ecscoffee.com or call us toll free at 1-800-263-3890. We will be happy to help!